By signing this Agreement I (the "Owner") enter into a binding contract with Castle Rock Kennels (the "Kennel," "we," or "us") in respect of one or more dogs that I own or am authorized to bind ("my Dog" or "my Dogs"), the boarding, daycare, group-play, transport, grooming, training, or related services provided by the Kennel from time to time (the "Services"), and the Kennel's premises in Roberts Creek, British Columbia (the "Premises"). I have read this Agreement carefully and have had a reasonable opportunity to ask questions before signing.
This Agreement applies to me, to every dog I have listed (or later list) on my account, and to every Service provided by the Kennel to me or to my Dog now or in the future, until I deliver written notice that the agreement is to be terminated and the Kennel acknowledges that notice. Adding a new dog to my account does not require a new signature; this Agreement covers it once I have provided that dog's intake information.
I confirm that I am at least nineteen (19) years of age (the age of majority in British Columbia) and that I have full legal capacity to enter into this Agreement. I am the legal owner of each Dog listed on my account, or I am authorized by every co-owner to bind them to its terms.
I represent and warrant that each of my Dogs is, on each day that any Service is provided: (a) current on rabies vaccination; (b) current on the core combination vaccination known as DA2PP / DHPP (distemper, adenovirus, parvovirus, parainfluenza); (c) current on Bordetella ("kennel cough") vaccination, administered no more recently than seven (7) days before the stay starts; (d) on a current parasite-control program (fleas, ticks, intestinal worms); (e) free from any infectious or communicable illness known to me; and (f) not displaying clinical signs of illness at drop-off.
I will provide proof of vaccination on request. Misrepresentation of vaccination or health status may result in immediate termination of Services, my Dog being separated or refused entry, and may make me liable to the Kennel and to any third party (including other customers whose dogs become ill) for damages caused by that misrepresentation.
I understand and voluntarily accept that boarding, daycare, group play, transport, grooming, training, and related services at a dog-care facility involve inherent risks that cannot be eliminated even with reasonable care, including:
I voluntarily accept all of these risks. I am not relying on any representation by the Kennel that the Services are risk-free or that any specific level of supervision will be provided beyond what is reasonable in industry practice.
In consideration of the Kennel agreeing to provide Services for my Dog, I, on my own behalf and on behalf of my heirs, executors, administrators, successors, and assigns, hereby RELEASE, WAIVE, AND FOREVER DISCHARGE the Kennel, its owners, officers, directors, employees, agents, contractors, volunteers, and any premises owner (collectively, the "Released Parties") from any and all claims, actions, demands, suits, causes of action, damages, costs, expenses, or liability of any kind — INCLUDING THOSE ARISING FROM THE NEGLIGENCE OF ANY OF THE RELEASED PARTIES — for any injury (including death), illness, loss, or property damage to me, to my Dog, or to any person or property under my control, arising out of or in any way connected with my Dog's participation in the Services or my presence on the Premises.
This release covers ordinary negligence only. It does NOT release any of the Released Parties from liability for gross negligence, willful misconduct, fraud, or any conduct for which release is prohibited by law. Nothing in this Agreement limits any right or remedy that cannot be limited under the British Columbia Business Practices and Consumer Protection Act.
I have had the opportunity to ask questions about this release and I sign it freely.
I will indemnify, defend, and hold harmless the Released Parties from any claim made by a third party (including any other customer, any of their dogs, any member of the public, any Kennel employee, any veterinarian, any contractor, or any premises visitor) arising out of or in connection with my Dog's conduct during a stay or while in transit to or from the Premises, including bites, attacks, scratches, escape, property damage, or transmission of illness.
This indemnity does not apply to the extent any claim arises from the gross negligence or willful misconduct of any of the Released Parties. The Kennel will give me prompt written notice of any claim for which it seeks indemnity; I will have the right to participate at my own expense in the defence through counsel of my choosing; and the Kennel will not settle any indemnified claim without my consent, which will not be unreasonably withheld.
If my Dog is injured, becomes ill, or otherwise requires medical attention during a stay and I cannot be reached after reasonable efforts to contact me and my emergency contact, I authorize the Kennel to seek veterinary care from a licensed veterinarian of the Kennel's reasonable selection, up to the dollar amount I have specified on my intake form (the "Cap"). The Kennel will use commercially reasonable efforts to contact me, then my emergency contact, before initiating care; if neither can be reached and the attending veterinarian's professional opinion is that delay would be detrimental to my Dog's welfare, the Kennel may proceed up to the Cap.
The veterinarian engaged is an independent professional and not an agent or employee of the Kennel. The Released Parties are not liable for the veterinarian's professional acts, omissions, diagnoses, treatment decisions, or fees, or for any outcome of veterinary treatment.
Critical care decisions. If the attending veterinarian determines in their professional judgment that my Dog is suffering or has no reasonable prospect of recovery, and the Kennel has been unable to reach me or my emergency contact despite reasonable efforts, my election made at intake (Authorize humane intervention / Continue supportive care only) governs. If I have elected to authorize humane intervention, the Kennel may consent to humane euthanasia on the veterinarian's recommendation, and I release the Released Parties from any liability for that decision made in good faith. If I have elected to continue supportive care only, the Kennel and the veterinarian will continue supportive care (subject to the Cap) until I am reached or my Dog's condition is naturally resolved.
Reimbursement. I will reimburse the Kennel for any veterinary costs reasonably incurred, plus any out-of-pocket expense (transport, after-hours surcharge, medication), within thirty (30) days after pickup. Amounts unpaid after that date will bear interest at the rate prescribed under the British Columbia Court Order Interest Act.
The Kennel may, in good-faith discretion: (a) assess my Dog at arrival and decline Service if behavior, health, or vaccination status materially differs from my intake or poses an unacceptable safety risk; (b) separate my Dog from group play, place my Dog in solo housing, or terminate the stay if behavior or health requires; (c) require me to arrange pickup within a reasonable time — and in any event within twenty-four (24) hours — after written notice of termination is delivered.
Abandoned Dog. If I fail to retrieve my Dog within seven (7) consecutive days after the scheduled or rescheduled pickup date, and the Kennel has made reasonable documented efforts to contact me and my emergency contact without response, my Dog will be deemed abandoned. The Kennel may then transfer custody of my Dog to the British Columbia SPCA or a comparable animal-welfare organization, or arrange rehoming. I remain liable for all accrued charges and transfer costs. The Released Parties are not liable for the consequences of a transfer or rehoming made in accordance with this section.
I grant the Kennel permission to take photographs and short video clips of my Dog during a stay for the purpose of sharing them with me through the customer portal and for the Kennel's internal recordkeeping. Such media is stored on third-party cloud infrastructure (Google Firebase) on facilities that may be located outside Canada. I consent to that cross-border storage as required under the BC Personal Information Protection Act ("PIPA"). Media is retained for the duration of the customer relationship and for up to two (2) years after my final stay.
Use of my Dog's likeness for marketing, social media, external publication, or any purpose beyond the customer portal requires my separate, express, opt-in consent at the time of that intended use. I may revoke that consent prospectively at any time by emailing the Kennel.
I consent to receive transactional communications (booking confirmations, intake confirmations, stay updates, photos, emergency notifications, payment receipts) at the email address and phone number I have provided. These are sent under implied consent within the meaning of s. 10(9) of Canada's Anti-Spam Legislation (CASL).
Marketing or promotional communications, if any, will be sent only with my separate, express opt-in consent, which I may withdraw at any time using the unsubscribe link in each such message; the Kennel will process unsubscribe requests within ten (10) business days as required by CASL.
I confirm that every answer in the intake form is true, complete, and accurate to the best of my knowledge as of the date of signing, and that I will update my account promptly if any material fact changes (vaccination status, new diagnosis or medication, new behavior incident, change of emergency contact, change of my own contact information).
Material misrepresentation may result in immediate termination of Services with my Dog to be picked up within twenty-four (24) hours of notice; refusal of future Services; and my financial responsibility, within the scope of section 6 (Indemnification), for damages caused by or arising from the misrepresentation.
Standard daily rates apply for the dates booked. Late pickup incurs additional daily charges at the then-current standard rate. The Kennel may charge reasonable fees for medication administration, special diet preparation, parasite treatment if required, and after-hours pickup or drop-off as published in its rate schedule. Deposits, cancellation, and refunds are governed by the Kennel's Cancellation Policy in effect at the time of booking, which is incorporated by reference and displayed to me at booking. I authorize the Kennel to charge the payment method on file for outstanding balances; I will raise any dispute in writing within ten (10) days of receiving the invoice, failing which the invoice is deemed accepted (except as required by the BC Business Practices and Consumer Protection Act).
The Kennel's collection, use, retention, disclosure, and protection of my personal information is governed by the Kennel's Privacy Notice, which is incorporated into this Agreement by reference. I have had the opportunity to read the Privacy Notice and I consent to the collection, use, and disclosure of my personal information for the purposes described in it.
This Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable therein, without reference to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of British Columbia in respect of any dispute arising under or in connection with this Agreement.
Entire agreement. This Agreement, together with the Privacy Notice and the Cancellation Policy in effect at booking, constitutes the entire agreement between me and the Kennel concerning its subject matter and supersedes any prior representation.
Severability. If any provision is held invalid by a court, it will be modified to the minimum extent necessary to be enforceable, or if not capable of being so modified, severed, and the remainder will continue in full force.
Modification. The Kennel may amend this Agreement from time to time. Material amendments will require me to re-acknowledge (and at the Kennel's discretion, to provide a fresh signature) at my next booking. Non-material amendments (clarifications, typo corrections) will be displayed to me at my next booking with the change marked.
No waiver of statutory rights. Nothing in this Agreement waives or limits any right I have under the Business Practices and Consumer Protection Act, the Sale of Goods Act, the Negligence Act, the Limitation Act, or any other British Columbia statute the protections of which cannot be waived by private agreement.
No mandatory arbitration. Nothing in this Agreement requires me to arbitrate consumer claims, consistent with Seidel v. TELUS Communications Inc., 2011 SCC 15.
Survival. Sections 5, 6, 7, 8, and 12 survive termination of this Agreement.
Notices. Written notice may be given by email to the address each party has on file, or by personal delivery. A notice by email is deemed received on the next business day after sending if no bounce is received.
By drawing my signature, typing my legal name, and ticking the acknowledgment box, I confirm that I have read and understood this Agreement; every representation I have made is true and accurate to the best of my knowledge; I sign freely after a reasonable opportunity to ask questions; my electronic signature has the same legal effect as a handwritten signature under the BC Electronic Transactions Act, SBC 2001, c. 10; I have made my critical-care election under section 7; and I understand that this Agreement releases the Released Parties from liability for their own ordinary negligence (but not for gross negligence or willful misconduct).
In the production portal, the customer's typed legal name + drawn signature + capacity attestation + critical-care election are captured electronically with a SHA-256 hash of this document, an IP address, a user-agent string, and a server timestamp, recorded under the customer's account.
Owner — signature |
Date |
Owner — printed name |
Capacity (must be 19+) |